Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What materials are used in Truly Earthy products?
We prioritize sustainable and artisanal materials, including reclaimed wood, organic ceramics, hand-woven natural fibers, and eco-friendly finishes to ensure every piece is as kind to the planet as it is beautiful.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For handcrafted or made-to-order items, please allow up to 14 business days for production and delivery.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to reach more earth-conscious homes worldwide soon.
What is your return policy?
We offer a 30-day return window for most items. If you are not completely satisfied with your purchase, the item must be returned in its original packaging and condition for a full refund.
Are your home decor items handmade?
Yes, many of our collections are handcrafted by skilled artisans. This means each piece may have slight variations in color or texture, making your item truly unique.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.